We have seen and customers have reported issues with Rocket Player since updating Samsung devices to Android 4.3. This blog post will be kept up to date with Samsung Android 4.3 update issues and fixes as we find them. At this time, if you are a music lover, I would encourage you to wait before updating to Android 4.3.

Verified Known Issues:

• All Samsung devices running 4.3: 5-band low quality EQ intermittently drops out and crackles and pops
• Some Samsung Devices running 4.3: No audio over bluetooth

Unverified but Potential Issue:

• Some Samsung Devices running 4.3: No audio when 5-band low quality EQ turned on
• Some Samsung Devices running Android 4.3: Protected WMA files were apparently supported by Samsung in 4.2, and now fail to play.

**Please read below for workarounds and additional information about these issues.

5-band low quality EQ intermittently drops out

This issue has been verified on all Samsung devices with Android 4.3. Update to the latest version of Rocket Player to see better performance. However, with “quick” notifications such as text messages, this issue is still present. Follow us on Twitter for the latest updates.

No audio over bluetooth, with 5-band low quality EQ turned off

This issue has been verified on some Samsung devices with Android 4.3. At this time, the only known fix for this issue is a full device reset. Before doing this, make sure to backup your music. Contact JRT Studio support to help you to backup your playlists, ratings etc. Follow us on Twitter for the latest updates.

No audio when 5-band low quality EQ turned on

We have been unable to reproduce this issue although it has been reported by multiple users. The workaround at this time is to either turn off the EQ entirely or upgrade to the 5 or 10-band high quality EQs in Rocket Player. We know this is not ideal but we will continue to look for another workaround. Follow us on Twitter for the latest updates.

If you have questions regarding these issues, need help in implementing one of the workarounds, or believe you are seeing an issue from Android 4.3 not listed above, please contact us. We want to get you back to listening to your favorite tunes ASAP.